We want you to love what you buy. If something isn't right, we're here to help.
Our Return Policy
We accept returns within 10 days of delivery. Items must be unused, in their original condition, and returned in their original packaging. All returns require approval before being sent back, so please contact us first and we'll guide you through the process.
Custom-made items are final sale and cannot be returned.
Quick Reference
Return window: 10 days from delivery
Condition required: Unused, original packaging, original condition
Return fee: 25% of item price, deducted from refund
Return shipping: Customer's responsibility
Refund processing: 10 business days after approval
Damaged items: Contact within 24 hours with photos, no return fee if our error
Custom items: Final sale, not eligible for return
Contact: info@lacazacali.com or text 949-527-0866
Why We Charge a Return Fee
We wish we didn't have to charge a return fee, but our lamps ship in large, heavy boxes and the shipping costs are significant. A single shipment often costs us $40 to $50 or more through carriers like FedEx, and that's just one way. When a lamp comes back, we're covering that cost twice.
A 25% return fee is deducted from all approved refunds to help offset the costs of packaging, handling, inspection, and shipping. We know this isn't what anyone wants to hear, and we genuinely dislike charging it, but it's the only way we can continue offering quality pieces at fair prices without absorbing losses that would eventually affect everything else.
If you're unsure whether something is right for your space before ordering, please reach out. Our team is always happy to answer questions, talk through dimensions, or help you find the right fit. We'd much rather help you choose well upfront than process a return later.
How Refunds Work
Once we receive your return and inspect the item, we'll process your refund to the original payment method. Please allow 10 business days for processing after approval. Your bank may take additional time to post the credit to your account.
The 25% return fee and any shipping costs will be deducted from your refund amount.
Return Shipping
Return shipping is the customer's responsibility. You can use your own carrier, or request a prepaid shipping label from us. If you choose a prepaid label, the actual cost of the label will be deducted from your refund.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 24 hours of delivery. Include clear photos or video of the issue along with your order number, and we'll make it right.
No return fee applies when the issue is due to our error.
Items That Cannot Be Returned
We cannot accept returns on custom-made or made-to-order items, items that have been used, installed, or assembled beyond initial inspection, items not in their original packaging, and items returned without prior approval.
How to Start a Return
Contact us by email at info@lacazacali.com or by text at 949-527-0866. We typically respond within 24 hours, and we always respond.
Include your order number and the reason for your return, and we'll send you instructions on how to proceed.
Questions?
If you have any questions about our return policy or need help deciding whether a piece is right for your space, we're happy to help.
Phone/Text: +1 (949) 527-0866
Email: info@lacazacali.com
